Laptops are not allowed!

Been with Rolly earlier at one of the local supermarket here in our place to buy some groceries for my sandwiches the next day. Today is just another usual day for both of us. He was carrying his backup with the laptop inside and me having my own everyday bag with. He tried to leave his bag in the baggage counter so that he can come with me inside the supermarket knowing that the security guard does not allow anyone bringing a backpack to get inside the supermarket. But the lady over the baggage counter did not accept the backup because it contains a laptop. WTH! This isn't our first time to experience this. That was like a fifth or more already. I remembered once before when I argued with the security guard, he told us to just leave the bag at the baggage counter and just bring the laptop and camera along with us while we are doing are grocery. Another WTH! The bag was bought with the purpose to protect the laptop. Idiots. This is completely an inconvenience to the customers. Perhaps a good example on the providing a good customer service and satisfaction....Probably the lady in the baggage counter and the security guard are just following a bullshit rules on how to entertain customers and provide satisfaction. Brilliant. I'm addressing this issue to the Management of Iloilo Supermart Atrium. Please do review your rules. Is that what you call customer service and satisfaction?  You should think about how to provide convenience not INCONVENIENCE to your customers. And I hope you address such issue the way it should be.